The data may also reveal some surprises and why certain features are not getting the traction you expected, etc. Maybe certain features are not popular with customers for whatever reason you can’t understand. The deeper you dig into the data, the more you will hopefully find some patterns behind your customers’ low health scores.
Customer Health Score Example Interpreting behavioral germany business fax listand health scores is critical to gaining a deep understanding of customers. It helps us draw meaningful conclusions about what customers like and don’t like. Some companies are very good at turning health score data into decision-making tools. Here are some examples of customer health scores − 1.
Percentage ratio This scale is simple enough to use that most businesses can adopt it to calculate a customer health score. Whatever maximum value is assigned to the health score, the customer score can be divided by that value to get a percentage. Using this scale, you can calculate a percentage score for each action, which can ultimately help you exceed your customers' expectations .