The union of Lean and Agile. Why not?
Posted: Sun Jan 19, 2025 9:57 am
What is the best management methodology to make your company more efficient and deliver the best possible results? Of course, the answer depends on numerous factors, but models such as Lean and Agile will probably be on the agenda, given the relevance of this application in a more digital and complex corporate context.
According to an article by McKinsey Consulting , it is common to think that it is necessary to choose Lean or Agile when, in fact, it is possible to combine the strengths of these two methods, making them complementary and taking advantage of the best of each.
Learn how Lean and Agile methods can be used together
Lean + Agile
In general terms, the Lean methodology was created denmark whatsapp data to rethink processes, avoiding wasting time and resources on activities that do not generate value and creating an efficient problem-solving system. This implies structural changes in the company that lead to a change in mindset , since employee engagement is essential for the constant improvement of processes.
Agile is a set of methodologies that aim to manage a project in an organized, collaborative and constantly adapting manner. Having an Agile mindset means solving problems more quickly, putting hypotheses into practice and creating a cycle of feedback and adjustments for improvements.
Lean + Agile
Despite the different approaches, both methods have similar objectives, such as delivering value to the customer efficiently, being in constant learning and improvement, connecting strategies with goals in a transparent way to give purpose to teams and allowing people to contribute and reach their own potential.
So why not use both methods in a complementary way? It is possible to recognize when and where each methodology can help more in solving a given problem.
In practice
The article gives the example of a financial company that suffered from bureaucratic and slow customer service, which generated dissatisfaction. In this company, requests were passed through different areas of the organization that operated independently, without taking into account the complete customer experience. To solve the problem, a combination of Lean and Agile methods was used.
On the one hand, Lean brought Value Stream Mapping and Design Thinking techniques to remodel the entire process, focusing on the customer's perspective and what generates value for them. On the Agile side, the company created teams that encompassed different areas and that could handle all types of requests, looking at the entire course of the request.
These actions reduced the average waiting time for a customer to have their problem resolved by 90% and increased customer satisfaction by 30%. In addition, it also improved employee engagement, as employees no longer faced the bureaucracy they had to deal with before and began to feel that their actions really made a difference.
According to an article by McKinsey Consulting , it is common to think that it is necessary to choose Lean or Agile when, in fact, it is possible to combine the strengths of these two methods, making them complementary and taking advantage of the best of each.
Learn how Lean and Agile methods can be used together
Lean + Agile
In general terms, the Lean methodology was created denmark whatsapp data to rethink processes, avoiding wasting time and resources on activities that do not generate value and creating an efficient problem-solving system. This implies structural changes in the company that lead to a change in mindset , since employee engagement is essential for the constant improvement of processes.
Agile is a set of methodologies that aim to manage a project in an organized, collaborative and constantly adapting manner. Having an Agile mindset means solving problems more quickly, putting hypotheses into practice and creating a cycle of feedback and adjustments for improvements.
Lean + Agile
Despite the different approaches, both methods have similar objectives, such as delivering value to the customer efficiently, being in constant learning and improvement, connecting strategies with goals in a transparent way to give purpose to teams and allowing people to contribute and reach their own potential.
So why not use both methods in a complementary way? It is possible to recognize when and where each methodology can help more in solving a given problem.
In practice
The article gives the example of a financial company that suffered from bureaucratic and slow customer service, which generated dissatisfaction. In this company, requests were passed through different areas of the organization that operated independently, without taking into account the complete customer experience. To solve the problem, a combination of Lean and Agile methods was used.
On the one hand, Lean brought Value Stream Mapping and Design Thinking techniques to remodel the entire process, focusing on the customer's perspective and what generates value for them. On the Agile side, the company created teams that encompassed different areas and that could handle all types of requests, looking at the entire course of the request.
These actions reduced the average waiting time for a customer to have their problem resolved by 90% and increased customer satisfaction by 30%. In addition, it also improved employee engagement, as employees no longer faced the bureaucracy they had to deal with before and began to feel that their actions really made a difference.