How to Handle Cancellations or Re-Scheduling with WhatsApp?

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Cancellations are common in any business, and WhatsApp is one of the best platforms to manage and retarget these customers effectively. Here’s how to handle cancellations and rescheduling smoothly:

1. Automate appointment reminders
Send automatic reminders to reduce the chances of cancellations. Reminders can be sent a day or a few hours before the appointment.

2. Offer rescheduling options
Create a WhatsApp flow that allows users to pick a new date and time if they need to reschedule.

3. Allow instant cancellations
Let users cancel their bookings by sending an interactive WhatsApp message with buttons like “Cancel” or “Reschedule.” Need inspiration for your templates? We’ve gathered 50+ approved WhatsApp message templates for every senegal whatsapp phone number industry.

4. Follow-up after cancellation
After a customer cancels, send a follow-up message to offer alternative dates or ask if they need further assistance.

How to Get More Bookings with WhatsApp?
If you want to get more demo bookings through WhatsApp, the key is to make it easy for customers to contact you. Here are a few simple ways to help you increase your bookings:

1. Promote your WhatsApp number
Make sure your WhatsApp contact information is easy to find. Add it to your website, social media profiles, and even your email signature. This way, customers know they can quickly book a demo by sending a message. The easier it is for them to reach you, the more likely they are to book.

2. Use click-to-WhatsApp ads
Click-to-WhatsApp ads make it super easy for potential customers to start a conversation with your business. When someone clicks on the ad, it takes them straight to a WhatsApp chat where they can ask questions or book a demo instantly. It’s a great way to capture interested leads right away.

3. Follow up with inactive leads
Sometimes customers express interest but don’t follow through with a booking. Use WhatsApp to send a gentle reminder or offer a special promotion to bring them back. A quick follow-up message can often re-engage them and turn that missed opportunity into a confirmed booking.