4 Digital tools to pamper your clients

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Written by Chema Garcia
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Customer service is a fundamental aspect of any business. It is obvious, but still, all of us at some point have suffered from poor service, excessive commercial communications or complicated claims processes.

When we act as users of a service or buyers of a good, we appreciate simplicity and close attention . In the digital age, this can also be achieved. Keep reading and we will tell you how and with what tools to achieve it.

4 digital tools to pamper your clients
I am talking about pampering in two ways: on the one hand, being available on more channels to serve them and facilitate their contact or after-sales needs, but also your personal skills for an latvia phone data appropriate, close and effective treatment for both parties.

Online Chat
It is a small program that is launched when the client accesses your company's website. It serves to make them feel more supported or to dispel any doubts that may arise while browsing. Behind the chat there is a person who is an expert in commercial attention who complements the information on the website and allows for a more personal treatment. An example could be Zendesk chat, an application that connects your website with your customer service department, but there are others, such as octane . To get the most out of it once you have installed it, organize yourself well and follow some recommendations , such as configuring this chat to make it simple, having the appropriate staff to attend to it (do not create queues, it would be a very bad image) or have FAQs on hand to resolve the most common doubts.