Imagine that you are the one solving his problems
Posted: Wed Jan 22, 2025 5:27 am
He attaches particular importance to the opinions of others. He is characterized by indecision and lack of goals. Too sensitive to insults. How should a salesperson behave with this type of customer? Try to create a good impression: be friendly, smile. Stay close throughout the entire visit. This way, the “friend” will feel important, and he will be pleased. The customer should perceive you as a friend. The client should feel that you are happy to help him.
Consider the customer's need from the point of view of the need that only you can mom database satisfy. Remember that even after the payment you should be extremely polite. Continue the dialogue if the client, as it seems to you, has not finished speaking. In this way, he will remember you not just as a store employee, he will consider you a comrade of sorts. It is in this case that the likelihood is high that the buyer will return for another purchase.
Main triggers: feeling of comfort, self-importance, friendliness of the manager, pleasant conversation with the staff. "Zinger" This type of buyer is full of energy. They always need to do something, run somewhere. They talk a lot, their speech is filled with epithets. The "lively one" is not shy about asking for help. He will not wait for the seller to approach him, he will do it himself. But in fact, he does not really need a consultation, since he misses half of the information.
Consider the customer's need from the point of view of the need that only you can mom database satisfy. Remember that even after the payment you should be extremely polite. Continue the dialogue if the client, as it seems to you, has not finished speaking. In this way, he will remember you not just as a store employee, he will consider you a comrade of sorts. It is in this case that the likelihood is high that the buyer will return for another purchase.
Main triggers: feeling of comfort, self-importance, friendliness of the manager, pleasant conversation with the staff. "Zinger" This type of buyer is full of energy. They always need to do something, run somewhere. They talk a lot, their speech is filled with epithets. The "lively one" is not shy about asking for help. He will not wait for the seller to approach him, he will do it himself. But in fact, he does not really need a consultation, since he misses half of the information.