They are not meaningful, are not based on personal
Posted: Wed Jan 22, 2025 5:06 am
— Didn't like: they ask to leave a comment in a special form. Such comments are forwarded to the quality department for problem solving — together with the client or within the clinic. Screenshot of a conversation asking for feedback from Bizzup Our partner Bizzup's clinic collects feedback through a mailing list Thanks to segmentation, clients write less negative feedback on review sites. The problem is immediately transferred to the company's CRM system from the messenger, and the quality control department manages to resolve the negative before it gets into open sources. Often the solution takes 5-10 minutes, but it greatly saves the company's reputation. With such mechanics, companies increase the number of reviews and the overall rating. Positive feedback is rarely left, because everything went well, why write about it? In fact, a short request for a review can significantly improve the situation on review sites.
Conclusion Use messengers denmark phone number list for marketing and customer service. Take standard scenarios for mailings and chatbots, get creative with messenger updates, create something new with AI assistants. Here are some tips from us for creating scripts: Define your goals: increase sales, collect reviews, increase awareness. Or something else? Automate and personalize. A segmented database will work better in mailings and will help make them more personal. Be creative in your ideas. Create something new = attract customers' attention. Automate again. At all stages: collect reviews, remind about the order, tell about the new point of sale.umbers on maps. experience, are written rudely. In short, we complain to support and delete. Example of a negative review Cockroaches in the business center, but for some reason the review is about the cafe Example of a negative review from cards Coarseness Example of a negative review from cardsHow to Respond to Emotional Feedback Such reviews are written under the influence of strong emotions.
For example, resentment. This is one-sided feedback, without constructiveness. Sometimes positive aspects are mentioned, but in passing. Many things are imagined to emotionally intensify the problems. For example, in the review below, the author himself mentioned at the beginning that the hotel is average. It is unlikely that an average hotel deserves one star. It is much more important for the author to convey to others how unpleasantly he was treated: "I am treated like a second-class citizen; they did not even apologize." One offensive situation crossed out all other impressions. Example of a negative review from the review site Let's use a hotel as an example to tell you what to do with such reviews: Step 1. Try to understand the client . From the text in the screenshot, it is clear that the problem arose not because of the request itself, but because it was expressed poorly, without care.
Conclusion Use messengers denmark phone number list for marketing and customer service. Take standard scenarios for mailings and chatbots, get creative with messenger updates, create something new with AI assistants. Here are some tips from us for creating scripts: Define your goals: increase sales, collect reviews, increase awareness. Or something else? Automate and personalize. A segmented database will work better in mailings and will help make them more personal. Be creative in your ideas. Create something new = attract customers' attention. Automate again. At all stages: collect reviews, remind about the order, tell about the new point of sale.umbers on maps. experience, are written rudely. In short, we complain to support and delete. Example of a negative review Cockroaches in the business center, but for some reason the review is about the cafe Example of a negative review from cards Coarseness Example of a negative review from cardsHow to Respond to Emotional Feedback Such reviews are written under the influence of strong emotions.
For example, resentment. This is one-sided feedback, without constructiveness. Sometimes positive aspects are mentioned, but in passing. Many things are imagined to emotionally intensify the problems. For example, in the review below, the author himself mentioned at the beginning that the hotel is average. It is unlikely that an average hotel deserves one star. It is much more important for the author to convey to others how unpleasantly he was treated: "I am treated like a second-class citizen; they did not even apologize." One offensive situation crossed out all other impressions. Example of a negative review from the review site Let's use a hotel as an example to tell you what to do with such reviews: Step 1. Try to understand the client . From the text in the screenshot, it is clear that the problem arose not because of the request itself, but because it was expressed poorly, without care.