How to be an outstanding hospitality professional

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Hospitality is part of our DNA. It is part of our identity and the rise of new gastronomy is, without a doubt, one of the most important pillars of the Spain brand.

And what I'm telling you is not an exaggeration. Did you know that the oldest restaurant in the world is in our country? In Madrid, specifically. Not to mention the bars; every little more than 200 inhabitants have one.

But in such a competitive sector and in which we are a reference, to be an outstanding hospitality professional, in addition to being passionate about your work, you have to be very well prepared in the key points that will make your business the favorite oasis for your clients.

Focus on the key points to stand out with your hospitality establishment
The details define you
Pay attention to the details and inspire kenya phone data feelings with them. Details speak for you and show your dedication to your customers, and this will be one of your greatest assets to gain their loyalty.

Think about the successful establishments in your area. In all of them, the decoration plays a fundamental role, giving them personality and making them a true showcase of trends. From the most relaxed to the most avant-garde atmospheres, including rural or vintage details, they can be the boost your business needs.



Pursue excellence in service
You can't afford to lose any customers because of a "slip" in service, but we're not infallible. However, there are shortfalls that you can easily overcome, almost without leaving home.

I am referring to languages ​​and the special importance they have for professionals in this sector. Anyone who wants to be competitive, and I understand that this is everyone, having knowledge of a second or even third language is essential.

It is not necessary to be bilingual, but you do need to be able to hold a conversation and communicate with a certain degree of fluency. Knowing how to properly serve any customer, wherever they are from, is part of the learning process of any good hotelier, so finding appropriate training specific to their needs is essential.

We will give you the tools you need to get up to speed with your English with our courses. All of them are designed and conceived for professionals in the hospitality sector, so you will be able to put into practice everything you are learning from the very first moment.

But if you want to become more professional and offer your customers the best possible service, you must also put special effort into improving your way of acting. If you are a waiter, you are the great host of the establishment and it is up to you and your skills to ensure that your customers are satisfied.

Knowing how to solve any unforeseen problems that may arise and properly serve customers is what differentiates a good professional from someone who is "passing through" in the hospitality industry. Whether behind a counter or serving a table, there must be art in the way we address the customer, knowing how to engage in a conversation and being a lover of detail. All of these and many other skills are what we cover in our course with specific training in customer service and strategies that will help you achieve excellence.