The customer can use the chatbot, digital agent and other automated channels to buy, sell, complain, ask questions, but it is humanization that makes the customer loyal to our portfolio.
Artificial intelligence is great, but in some cases it is necessary to offer a personalized experience to each customer.
The customer feels heard and respected, where dialogue and empathy are what govern the conversation, which really shows how much the company is concerned with providing australia telegram lead humanized service. And, therefore, the customer feels that they can trust that their problem will be resolved, as they realize that they have been treated as a human being and not a mere protocol number.
1) Training
Without technical and motivational training there are no results, which is why the BR Call Group provides weekly training by our own CEO every week.
2) Know your customers’ needs
Your customer needs to be HEARD.
3) Personalize the service
Always say your client’s name;
Know how to listen;
Have technical knowledge.
4) Pay attention to user feedback
Ask your customer for feedback, such as a satisfaction survey.
5) Develop a healthy environment
Your company needs to have happy environments with daily internal marketing and daily validations.
Indicators