There is also a WZ chat - this is a window for all dialogues

[nusaibatara]

Wazzup allows you to use several Instagram and WhatsApp channels to work with Bitrix24, but each Open Line can only have one channel. This means that you can select individual settings for each Open Line. Also, some channels can work according to the rules of Open Lines, and some - according to the rules of Wazzup settings. When a client writes to you in WhatsApp, the number is transferred to Bitrix24 and a deal is automatically created. You can conduct a dialogue with the client in an additional Wazzup window. It is located inside each lead, contact and deal card. In order to link the WhatsApp dialogue with other Bitrix24 activities, you can set up the function of copying messages to the card.



Thus, the WhatsApp dialogue will be iran phone number list stored in Bitrix24 along with the entire history of communications and actions. . It is located on the left panel of Bitrix24. By default, in the WZ chat, each manager sees only their own dialogues and dialogues without a responsible one. In the integration settings, there is a function for visibility of all dialogues to all managers, but in this mode it is difficult to track your dialogues. You can select an administrator who will see all dialogues. This can be the head of a department or a company. By default, it has visibility of WhatsApp dialogues in the WZ Bitrix24 chat so that managers are not disturbed by unnecessary correspondence and notifications.



In the case of WhatsApp working with Bitrix24 via Open Lines, the chat is created inside each card after the client has written to you. It will not be necessary to use an additional window. Notifications about unread messages in WhatsApp will be sent to Bitrix24 in a separate notification chat. What to choose: Open lines or Wazzup bundle? Working through Open Lines gives more opportunities to work with "native" Bitrix24 tools. For example, Bitrix24 has a tool - a widget on the site. You can add a feedback form, various messengers and a Wazzup "button" to the widget on the site . This function is available exclusively to users who work with Open Lines.