To assess the quality of correspondence

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Comparison of services: convenience for the manager Wazzup I2CRM Pact Radist.Online View chat with each client + + + + View all chats at once + - + - You can see if all clients have been responded to + - + - Control of correspondence from the phone + - - - “+” — the service offers this function when communicating via CRM, “–” — the service does not offer this function in amoCRM You can only do one task through Radist.Online and I2CRM: if a client complains or hasn't made a purchase, go to the transaction's correspondence and sort out the problem. You won't be able to make sure that all clients have been answered or evaluate the quality of the correspondence - for this, you need to open hundreds of transactions every day to view the chats there.



All three tasks can be completed hong kong phone number list only through Wazzup and Pact chats, where the list of all dialogues is located. To find out whether all clients have been answered, you can view all unanswered messages at once. , quickly run through the list of chats, as in a messenger. To solve the problem, find the desired dialogue in the list by number, read it and find out who and how corresponded with the client. 5. Stability If the service doesn’t work, you won’t be able to respond to your clients and they will go spend money with competitors. A sad fact that you have to accept: no service will be able to get rid of bugs at all.



This happens because the stability of the service is affected not only by the work of the integration itself, but also by the work of the CRM and WhatsApp. If at least one link fails or WhatsApp is updated, the service will start acting up. But applications can share statistics on the running time. This is what we do and Pact does - we did not find information about this in other services Statistics on running time: Wazzup - 99.7%; Pact — 95.1%; I2CRM and Radist.Online are keeping secrets. We also made a web version of chats . If something happens on the CRM side, sellers will be able to communicate with clients via the web version - all correspondence will then be pulled into the CRM.