If customer service suffers, then problems with payments

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All of this should be taken into account. You can see what advertising creatives your competitors used. The downside of this option is that you won't be able to accurately determine what audience the creative attracted and what the conversion was. In any case, it is better to use all available tools. For example, conduct a castdev to understand the requests and specifics of the target audience, and then see what direct competitors did last March 8. Conclusion Holidays are an opportunity to strengthen the emotional connection with your target audience, increase loyalty and sales. Use it wisely, test hypotheses and increase profits.How to Improve Customer Service with WhatsApp February 21, 2024 10 minutes Many companies have already realized that mail as a sales tool is outdated, and use instant messengers to organize work with clients: to close a deal, arrange a call or give a quick consultation.



But the rest of the customer germany phone number list service, including technical support, for some reason still lives in the last century, although the speed and quality of support work with clients directly affects current orders. In order for a client to remain loyal and not go rogue, contacting technical support should be pleasant or at least not scary. Ultimately, a caring company gets not only pluses to karma, but also profit. automatically arise: A person is happy when his problem is solved and done quickly. And if the quality of technical support depends on the technical support itself, then the efficiency of work with clients can be adjusted. To do this, you need to choose the right communication channel. In terms of speed and convenience of working with clients, WhatsApp, Telegram, Instagram, VKontakte and other applications are head and shoulders above mail or online chats.



A phone is enough to contact support in different ways: type a message, describe the problem in voice, make a video or screenshot of the problem. At the same time, the client does not connect to the computer to send a letter, video or screenshot from office mail to technical support; he is not tied to a place and can write from the phone whenever it is convenient: even in a traffic jam, even at a Zoom meeting. Now let's figure out why it is more convenient to use WhatsApp for working with clients rather than another messenger. Benefits for customers The client is already using WhatsApp According to research company Mediascope, in 2019 WhatsApp became the messenger with the largest audience in Russia. According to our own statistics, 72% of customers prefer to contact technical support via WhatsApp.