This is a client similar to a conflict buyer

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Be tactful, if necessary, confirm that their knowledge really deserves respect. A client who provokes conflict. As a rule, this may be a person who has already made a purchase in this store and encountered a low-quality product: either he was incompetently consulted, or the product turned out to be defective. The seller should listen carefully to the buyer, sympathize and, if necessary, transfer him to a more competent specialist to continue the conversation. Manipulator.


but he is distinguished by the desire to get some benefit from the seller. He gambling data hong kong also comes, makes a scandal and begins to manipulate the seller's representatives in order to extract some benefit from the situation, for example, to get a discount or some other favorable terms of cooperation. It is important to learn to recognize such clients, as they say, from the very first words. Do not give in to his provocative statements, be polite and calm.


Let him speak out, do not refuse him immediately under any circumstances, but do not give in to his persuasion. Offer a logical way out of the situation. If we are talking about a defective product, then offer to send the product for examination and, if a defect is found, return the money to the customer or replace the product with a similar one. 5 Common Mistakes in Communication with Clients Don't ask questions, don't delve into the essence of the problem.